Team members are responsible for providing support to customers at all stages of their 2Modern journey, including but not limited to the initial inquiry, the shipment, and the post-delivery support. The ideal candidate will thrive in a fast-paced, ever-changing customer service setting. We encourage anyone who has a genuine interest in helping people and a track record of delivering outstanding customer service to apply for this rewarding position.

Requirements

• Strong abilities in dealing with customers
• Ability to express oneself clearly in writing and orally Possessing a professional, sympathetic, and patient demeanor
• Careful consideration and subsequent action
• ability to take charge of projects and see them through to fruition skill in juggling multiple, simultaneous objectives
• Having the ability to think critically and solve problems
• one who takes initiative and is motivated by their own success
• Interpersonal skills and a willingness to work with others in a team setting
• Possessing formal training in, experience in, or enthusiasm for the Design Sector is an asset.

The Customer Service Associate's duties will include:

• Maintaining contact with clients through various mediums
• Contacting suppliers/brands and relaying information
• Researching and monitoring transports and packages
• Dealing with claims for broken items
• Sending out RMA forms and accepting them
• Handling canceled orders
• Addressing Customer Concerns About Our Products
• Keeping tabs on orders, conducting necessary research, and finding satisfactory solutions to any problems that may arise